It’s fair to say that today’s customers expect an always-available, seamless and high performing payments experience across whatever channel they chose to use. Switch operators recognise that this requires an open and flexible switch that can deliver an integrated experience across all these channels. Real-time processing, speed of response, and round-the-clock availability are also vital in order to meet customer expectations.
Many of today’s switches were built and installed between ten and thirty years ago. Their growth has been characterized by a patchwork of modifications and upgrades to cope with market pressure and regulatory change. But each upgrade, or iteration, has made the switch more expensive to maintain and more difficult to renovate. The more a switch changed, the harder it became to add new functionality.
They are too difficult to change, and it is too expensive to break them out of their siloes. They often cannot be enhanced to capitalize on new payment opportunities, and they don’t fit into the new model for retail payments services. For banks or switch operators that use the now-sunset Base 24 platform the challenges of meeting todays payment business needs are even more pertinent. Switch migration is a hot topic. Banks are evaluating options such as in-house development (which can be expensive), and alternative options including system replacement, vendor replacement, and outsourcing.
It may be time to turn your attention to the next generation of switching technology and establish what the options are for migrating to it. If so, you might like to read our whitepaper on switch migration and how automated testing is the key to a successful transition. You can get it here.